Soft Services Manager Application

Soft Services Operations Management

• Coordinate the daily delivery of cleaning, janitorial, landscaping, pest control, and waste management services.
• Ensure all soft services activities meet established quality standards, SLAs, and KPIs.
• Develop and implement cleaning schedules, maintenance routines, and operational work plans.
• Supervise regular cleaning, periodic cleaning, and deep-cleaning activities across the facility.
• Monitor landscaping and grounds maintenance operations to ensure outdoor areas remain properly maintained.
• Coordinate pest control and waste disposal activities according to approved procedures.
• Ensure facilities remain clean, organised, presentable, and suitable for daily operations.

• Manage and supervise soft services employees and team supervisors.
• Prepare staff duty rosters and assign daily operational responsibilities.
• Monitor employee performance, productivity, and compliance with workplace procedures.
• Establish clear performance expectations and ensure staff accountability.
• Conduct toolbox talks, operational briefings, and workplace safety discussions.
• Provide guidance and support to improve team efficiency and service quality.
• Promote discipline, professionalism, and teamwork among employees.

• Coordinate external contractors responsible for specialist cleaning, fumigation, pest control, and waste disposal.
• Monitor contractor performance to ensure services meet agreed specifications.
• Ensure subcontractors comply with relevant safety and environmental requirements.
• Review contractor activities to confirm quality, efficiency, and value for money.
• Address service delivery problems and follow up on corrective actions.
• Maintain effective working relationships with vendors and service providers.

• Develop and implement quality control procedures for soft services operations.
• Conduct regular inspections and service quality assessments.
• Use checklists, audits, and performance scoring systems to evaluate service delivery.
• Identify cleaning defects, operational gaps, and areas requiring improvement.
• Ensure identified problems are corrected promptly.
• Monitor service performance against established SLAs and KPIs.
• Recommend practical improvements to maintain consistent service standards.

• Ensure proper hygiene, housekeeping, and environmental management across the facility.
• Supervise waste segregation, collection, handling, and disposal activities.
• Promote compliance with relevant health, safety, and environmental requirements.
• Ensure employees use appropriate Personal Protective Equipment (PPE).
• Monitor the safe handling, storage, and use of cleaning chemicals.
• Enforce approved work procedures, risk assessments, and safety instructions.
• Support infection prevention and control measures where applicable.
• Identify potential workplace hazards and ensure appropriate corrective actions are taken.

• Monitor the availability and use of cleaning materials, chemicals, and operational equipment.
• Forecast consumable requirements based on service schedules and operational demand.
• Maintain accurate inventory and stock usage records.
• Ensure cleaning equipment is properly operated, maintained, and stored.
• Prevent unnecessary waste and excessive consumption of materials.
• Coordinate procurement requests for required equipment, chemicals, and supplies.
• Ensure the safe and economical use of operational resources.

• Monitor soft services expenditure and ensure operations remain within approved budgets.
• Identify opportunities to reduce operational costs without affecting service quality.
• Support procurement planning and cost evaluation for materials and services.
• Monitor resource allocation to improve operational efficiency.
• Provide relevant cost information and budget updates to the Facility Manager.

• Respond professionally to service requests, complaints, and operational concerns.
• Maintain effective communication with facility users, contractors, supervisors, and management.
• Resolve service delivery issues promptly and escalate major concerns when necessary.
• Coordinate cleaning and facility preparation for events, meetings, and periods of increased activity.
• Ensure the facility remains presentable and ready for use during special activities.
• Maintain a responsive and professional service culture.

• Prepare regular reports on soft services performance and operational activities.
• Track SLA and KPI performance, service quality trends, and operational incidents.
• Maintain records of inspections, audits, corrective actions, and improvement initiatives.
• Report operational challenges and recommendations to the Facility Manager.
• Identify opportunities to improve cleaning procedures, staff productivity, and resource management.
• Support continuous improvement across all soft services operations.

Interested candidates should meet the following requirements:

• Bachelor's Degree in a relevant discipline.
• Between 8 and 10 years of professional experience, as specified by the employer.
• Strong practical understanding of cleaning operations, janitorial services, landscaping, pest control, and waste management.
• Ability to supervise large operational teams and coordinate multiple service activities.
• Good knowledge of facilities management procedures and service quality standards.
• Experience monitoring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ability to manage external contractors and specialist service providers.
• Knowledge of workplace health, safety, hygiene, and environmental compliance.
• Understanding of cleaning chemicals, equipment handling, and safe working procedures.
• Experience managing operational budgets, consumables, and inventory.
• Ability to prepare performance reports and maintain accurate operational documentation.
• Strong leadership, communication, organisational, and problem-solving skills.
• Ability to manage competing priorities and respond effectively to operational challenges.

Required Skills and Competencies

• Cleaning and janitorial operations management.
• Landscaping and grounds maintenance.
• Pest control and waste management coordination.
• Facility hygiene and housekeeping standards.
• Operational scheduling and service delivery.

• Team supervision and staff coordination.
• Employee performance monitoring.
• Workforce scheduling and duty roster preparation.
• Staff training and operational briefings.
• Contractor and vendor management.

• SLA and KPI performance monitoring.
• Service quality inspections and audits.
• Health, Safety and Environment (HSE) compliance.
• Safe chemical handling and storage.
• Risk assessment and workplace safety procedures.
• Environmental management and waste disposal standards.

• Budget monitoring and cost control.
• Inventory and consumables management.
• Procurement coordination.
• Equipment maintenance and resource allocation.
• Operational reporting and documentation.
• Continuous process improvement.

• Leadership and decision-making.
• Effective communication and stakeholder management.
• Problem-solving and conflict resolution.
• Attention to detail and quality standards.
• Time management and organisational skills.
• Accountability and professional conduct.
• Ability to work under pressure.
• Strong customer service orientation.

The position offers a monthly salary ranging from ₦350,000 to ₦400,000.