Help Centre

Welcome to the JobReshape Help Centre. Use the guidance below to solve common account, job-search, application and recruitment issues.

For Job Seekers

• Account and profile: Create an account, complete your candidate profile and keep your skills, experience, education and CV current.
• Finding jobs: Use Find Jobs, Job Categories, company profiles and search filters to discover opportunities.
• Saved jobs: Save a vacancy and open Saved Jobs from your candidate dashboard when you want to revisit it.
• Applications: Easy Apply applications can be tracked from My Applications. A successfully submitted application cannot be repeatedly submitted for the same job.
• CVs: Your profile CV can be used by default, while supported applications allow you to select another CV before submission.
• Job alerts: Create an alert using keywords and other available filters. Matching jobs may generate email and website notifications.
• Interviews: Open My Interviews to review invitation details and available actions.
• Messages and notifications: Use Messages for platform conversations and the notification bell for account updates.

For Employers

• Company profile: Complete and save your employer information. You can edit it later.
• Verification: Submit an optional company verification document for administrative review.
• Posting jobs: Create a vacancy and submit it for review. You can manage your existing listings from the Employer Dashboard.
• Applicants: Open Applicants for the relevant vacancy to review applications on the dedicated applicant page.
• Interviews: Book interviews, manage scheduled interviews and notify candidates of relevant changes.
• Candidate communication: Send platform messages or supported direct emails without leaving JobReshape.
• Premium enquiries: Use Post as Premium to view premium benefits and contact JobReshape using the configured email or WhatsApp option.

Password Help

Use Forgot Password on the login page if you cannot access your account. Enter the email associated with your account and follow the reset instructions sent to you.

Didn’t Receive an Email?

Check your Spam/Junk and Promotions folders, confirm that the email address on your account is correct, and allow a few minutes for delivery. If the issue continues, contact support@jobreshape.com.

Report a Problem

For suspicious jobs, use Report a Job. For technical or account issues, contact report@jobReshape.com and include a short description of what happened.