Experienced ICT Personnel
Collins American International Academy (CAIA)
Job Details
Job Description
Collins American International Academy (CAIA) is a Christian-based educational institution located in Irete, Owerri, Imo State, Nigeria. The school combines international educational standards with Christian values to support students' academic, moral, and personal development.
The academy provides a learning environment that encourages academic achievement, discipline, character development, and responsible leadership.
Collins American International Academy is currently recruiting an experienced ICT professional to manage its technology infrastructure, provide technical support, and ensure the smooth operation of digital systems used for teaching, learning, and school administration.
Role Overview
The ICT Personnel will be responsible for managing and maintaining the school's computer systems, network infrastructure, internet connectivity, and other technology equipment.
The successful candidate will provide technical assistance to teachers, students, administrative staff, and management while ensuring that ICT systems remain secure, functional, and reliable.
The role also involves troubleshooting hardware and software problems, maintaining digital learning platforms, supporting school events, and promoting the effective use of technology across the institution.
Candidates should have practical experience in IT support, computer maintenance, networking, systems administration, and cybersecurity awareness.
Key Responsibilities
ICT Infrastructure and Equipment Management
- Manage and maintain the school's desktop computers, laptops, printers, projectors, CCTV systems, and other ICT equipment.
- Ensure computer systems and technology devices remain functional and properly maintained.
- Install, configure, and update computer hardware, software, and operating systems.
- Conduct regular inspections and preventive maintenance of ICT equipment.
- Identify damaged or outdated equipment and recommend appropriate repairs or replacements.
- Maintain accurate records of ICT assets, repairs, maintenance activities, and equipment replacements.
- Monitor and maintain the school's local network, Wi-Fi systems, and internet connectivity.
- Configure network devices and troubleshoot connectivity problems.
- Identify and resolve network performance issues that may affect school activities.
- Support reliable internet access for authorised staff, students, and administrative departments.
- Monitor network availability and recommend improvements where necessary.
- Provide timely technical assistance to teachers, students, management, and administrative staff.
- Diagnose and resolve computer hardware, software, and operating system problems.
- Troubleshoot printer errors, projector issues, network failures, and other technical difficulties.
- Respond promptly to ICT-related complaints and service requests.
- Provide practical solutions to minimise disruptions to teaching and administrative activities.
- Escalate complex technical problems when additional support is required.
- Create and manage user accounts and access permissions where required.
- Support the proper storage, organisation, and backup of school data.
- Maintain software applications and digital platforms used for school operations.
- Assist with the implementation and maintenance of school management systems.
- Ensure relevant applications and systems are updated and functioning properly.
- Support responsible access to school information and digital resources.
- Promote safe and responsible use of computers, networks, and digital platforms.
- Support the implementation of basic cybersecurity practices.
- Monitor ICT systems for potential security concerns.
- Assist with data backup and recovery procedures.
- Encourage proper password management and secure access to digital systems.
- Support the protection of sensitive school, staff, and student information.
- Assist teachers and students in using relevant digital learning tools.
- Provide technical support for classroom presentations and technology-based learning activities.
- Support the effective use of Microsoft Office, Google Workspace, and other educational applications.
- Assist with digital examinations, school presentations, meetings, and special events.
- Train and guide staff and students on the proper use of ICT equipment and software.
- Help improve the integration of technology into teaching and school administration.
- Maintain organised records of ICT equipment, maintenance schedules, and technical issues.
- Document repairs, system updates, and equipment replacements.
- Recommend suitable technology upgrades to improve operational efficiency.
- Identify opportunities to improve ICT services and technical support processes.
- Stay informed about relevant developments in information technology.
- Carry out other ICT-related responsibilities assigned by school management.
Requirements
Interested candidates should meet the following requirements:
- Bachelor's Degree, Higher National Diploma (HND), or equivalent qualification in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline.
For Further Enquiries:
Candidates can contact the school through the following telephone numbers:- 07066588564
- 08184354435
- Minimum of 3–5 years of relevant professional experience in ICT support, systems administration, networking, or a similar technical role.
- Practical experience managing computer systems, network infrastructure, and ICT equipment.
- Strong knowledge of computer hardware, software, and operating systems.
- Experience installing, configuring, maintaining, and troubleshooting computer systems.
- Good understanding of networking, Wi-Fi configuration, and internet connectivity.
- Proficiency in Microsoft Office Suite, Google Workspace, and other productivity applications.
- Basic knowledge of cybersecurity, data protection, and backup procedures.
- Ability to maintain accurate technical records and ICT equipment documentation.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaborate with other staff members.
- Good organisational skills and attention to detail.
- Ability to respond promptly to technical issues and work effectively under pressure.
- High standards of professional conduct, integrity, confidentiality, and reliability.
- Willingness to learn new technologies and improve technical knowledge.
Required Technical Skills
Computer Hardware and Software Support- Computer installation, configuration, and maintenance.
- Windows and other relevant operating system troubleshooting.
- Software installation, updates, and technical support.
- Printer, projector, and peripheral device maintenance.
- Hardware fault diagnosis and repair coordination.
- Local Area Network (LAN) management.
- Wi-Fi configuration and troubleshooting.
- Router and network device configuration.
- Internet connectivity monitoring.
- Basic network security and troubleshooting.
- User account creation and access management.
- Software and system updates.
- Data storage and backup management.
- School management software support.
- ICT asset management and documentation.
- Basic cybersecurity awareness.
- Password and user access management.
- Safe handling of confidential information.
- Data backup and recovery procedures.
- Responsible technology use.
- Microsoft Word, Excel, and PowerPoint.
- Google Workspace applications.
- Digital classroom tools and presentation systems.
- Online learning and school administration platforms.
- Technical support for examinations, meetings, and school events.
Key Skills and Competencies
The ideal candidate should demonstrate the following qualities:- Proactive approach to technical responsibilities.
- Strong troubleshooting and problem-solving abilities.
- Resourcefulness and practical decision-making.
- Professionalism, honesty, and reliability.
- Ability to handle confidential information responsibly.
- Patience when assisting staff and students.
- Good communication and interpersonal skills.
- Strong organisational and time management abilities.
- Ability to work independently and as part of a team.
- Creativity and willingness to introduce useful technology improvements.
- Ability to adapt to emerging technologies.
- Strong customer service orientation.
- Attention to detail and commitment to maintaining reliable ICT systems.
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