IT Operations Officer
HoneyTreat Group
Job Details
Job Description
HoneyTreat Group is a Lagos-based conglomerate established in 2009. The company operates across several industries, including construction, professional training, equipment leasing, real estate, mining, compressed natural gas (CNG) energy and software development.
The organisation focuses on sustainable growth and development through its diverse business operations and technology-driven services.
HoneyTreat Group is seeking a technically skilled and solution-oriented IT Operations Officer to support its daily IT activities and provide technical assistance for its software applications and digital platforms.
Role Overview
The IT Operations Officer will be responsible for supporting the company's daily IT operations while helping maintain its web applications, internal software, digital platforms and My HoneyTreat App.
The successful candidate should be comfortable handling routine IT support tasks as well as investigating technical issues affecting software applications. The role requires someone who can troubleshoot problems, work effectively with software developers, understand different technologies and adapt quickly to new systems.
Key Responsibilities
- Provide day-to-day IT support to employees and help maintain the company's technology infrastructure.
- Troubleshoot hardware, software, networking and application-related issues.
- Support the operation and maintenance of web applications, internal software and digital platforms.
- Provide technical support for the My HoneyTreat App and help investigate reported issues.
- Identify, analyse and resolve technical problems or escalate complex issues to the appropriate technical team.
- Work with software developers and other technical professionals to resolve application issues and improve system performance.
- Assist with the administration and support of business software and digital tools.
- Help maintain databases, applications and related technology systems as required.
- Support the use of workplace productivity platforms such as Google Workspace and Microsoft 365.
- Communicate technical issues clearly to colleagues and developers.
- Keep up with relevant technology developments and learn new systems as business needs evolve.
Requirements
Interested candidates should meet the following requirements:
- A Bachelor's degree or Higher National Diploma in Information Technology, Computer Science, Computer Engineering, Software Engineering or a related field.
- Two to three years of relevant experience in IT operations, IT support, application support, systems administration or a similar role.
- Experience working with software developers or technical teams.
- Strong troubleshooting, analytical and problem-solving skills.
- Good knowledge of computer hardware, software, networking and application support.
- Ability to understand technical issues and communicate effectively with developers and other colleagues.
- Willingness to learn new technologies and adapt to changing technical requirements.
Technical Knowledge
Candidates should have experience or working knowledge of some of the following technologies:
- JavaScript
- Python
- PHP
- Java
- SQL
- HTML and CSS
- APIs
- Databases
- Git and GitHub
- Web applications
Applicants are not required to be full-stack developers. However, they should have sufficient technical knowledge to understand how applications work, troubleshoot common issues, communicate effectively with developers and learn new systems.
Additional Advantage
- Experience using Google Workspace, Microsoft 365 or similar workplace platforms.
- Relevant professional certifications, including CompTIA, Cisco Certified Network Associate (CCNA), Microsoft, Google or equivalent IT qualifications.